Shipping policy

■Returns and cancellations

□Returns and cancellations
As a general rule, we do not accept changes to your order, exchanges or returns of products after your order has been confirmed.

□ Exceptions to returns
As a general rule, we do not accept exchanges or returns of products.
As an exception, we will only accept exchanges or returns within 3 days of receiving the product if the product you received is different from the one you ordered or if there is a defect in the product.
If the above applies, we will cover the shipping costs for the return.
Please contact us using the inquiry form, providing a description of the product's condition and a photo of the product.
Additionally, we only accept size exchanges for unused items.
Size exchanges are only accepted in the following cases:
Please note that we cannot accept exchanges before the product has been shipped.
*If the product you have falls under the [Return/Cancellation/Return/Exchange Conditions]
*If you agree to pay the round-trip shipping costs
*If the item you wish to exchange is out of stock, we may not be able to accommodate your request.

□ If the item does not fall under the return exceptions
Please note that the following items cannot be returned or exchanged:

・Used products
・Products that are missing tags, packaging, or other accessories ・Products that are damaged
・If you don't have a receipt (purchase details/credit card sales slip/return card)
・Products that have been scratched, damaged or soiled by the customer
- Products purchased for the purpose of resale (including cases where we determine that the purpose is resale)
・If excessive returns or exchanges are repeated
・If you wish to return or exchange 5 or more items of the same product number ・If the product is different from what you expected
*We cannot accept returns for products that have been intentionally damaged or soiled.

□About cancellations
Since our system automatically transitions to shipping immediately after your order has been confirmed, we are unable to cancel or change your order after it has been confirmed.
As we are selling new products, we would like to ask you to please double check that you are purchasing the correct product before enjoying your shopping.


□ About cancellations due to order floods and out-of-stock items
When we receive a large number of orders, there are cases where you may be able to order more than the number of items in stock due to the payment system.
If this occurs, we may cancel your order even if payment has been confirmed after the item became out of stock.
If we cancel we will contact you by email and refund all payments made.
Please be aware of this.

□Cancellation due to suspected fraudulent credit card use
Please note that if we detect any suspicion of fraudulent credit card use after your order has been confirmed, we will cancel your order.


■Shipping and handling charges

□About delivery and shipping charges
For standard shipping, your order will be delivered within 1 to 40 business days.
Please note that we are not responsible for any delays in delivery that occur through no fault of ours.
*The estimated shipping date may vary depending on the product. Please check each product page for details.
*Please note that pre-ordered items will be produced after receiving your order, so delivery will take some time.

□ Exceptions
It may take longer than 40 days if there is advance notice of a shipping delay, if there are long holidays such as national holidays, Obon holidays or New Year's holidays, or if there is a large number of orders due to new product sales, etc.

Regarding international shipping

Flat rate: 5,000 yen (Delivery only available for purchases over 20,000 yen)

·Asia

·Oceania

・No. 1 in Europe
(Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United Arab Emirates)

·North America

・South America Area 1 ・Europe Area 2
(Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Caribbean Netherlands, Brazil, Cayman Islands, Chile, Colombia, Costa Rica, Curacao, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland Islands, Grenada, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique, Nicaragua, Panama, Paraguay, Peru, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Suriname, Trinidad and Tobago, Turks and Caicos Islands, Uruguay, Venezuela, Croatia, Iceland, Turkey, Russia, United States (Puerto Rico)


We cannot be held responsible for any loss or delivery issues that occur after shipment.

□ Regarding cash on delivery
We currently do not offer cash on delivery, purchases can only be made through the store.

Regarding incorrect address, phone number, or email address
If the shipped item is returned due to an incorrect address or long absence, your order will be cancelled. If you would like to purchase the item, we apologize for the inconvenience, but please place your order again.
* In case of cancellation, we will refund the amount you paid. (You will be responsible for the round-trip shipping costs.)
*Please note that the item will be returned to stock once it is returned, so even if you place a new order, there may be cases where the item is out of stock and cannot be prepared.
*Please note that if we find out that your order was cancelled due to malicious acts such as intentionally entering a non-existent address, intentionally not receiving the product and treating it as returned, or intentionally not receiving the product for a long period of time and treating it as absent, we may cancel future transactions or be unable to refund your money. Please also note that if we find out that you have engaged in such malicious acts, we may take criminal or civil legal action.


□Examples of mistakes
In particular, we have seen many mistakes such as the following. Please make sure to enter the correct address.

- post code
・The details of prefecture, city, ward, county, and town are not listed even though they officially exist.
・Kanji, hiragana, and katakana are not written based on official information
・The name of the apartment or condominium is not stated (only for those who live in an apartment or condominium)
・Apartment/condominium number not listed (only for those who live in an apartment or condominium)
・Street address information is not provided
・The address is not addressed to your home (e.g. it is addressed to a post office)
The postal code is not entered correctly.
- The number of digits in the postal code is different from the correct one.
No address information provided
・A non-existent address is registered
Only the company name is listed
・The address is written in a language other than Japanese

- telephone number
・Only the area code is listed (e.g. only 080)
- The number of digits in the phone number is incorrect (one digit too many, one digit too few, etc.)
・A non-existent phone number is registered
・An overseas phone number is registered (currently only phone numbers available in Japan can be used for delivery information)
・The phone number is written in something other than numbers (e.g. Chinese numerals are used)

- email address
・The email address is not valid.
・You are using an email address that cannot check or respond to emails sent by our company.



■ Contact Us

□ Contact information
To prevent the spread of coronavirus, we do not have a telephone hotline.
For this reason, we limit the ways we can contact you.
We are currently providing support via chat.


■Resale

□ Regarding resale
Please check our social media for information regarding our products.



■Receipt

□ Regarding receipt requests
The order confirmation email will serve as your receipt.
As a general rule, we do not issue individual receipts.