Shipping policy

■ Returns/cancellations

□ About returns and cancellations
As a general rule, we do not accept changes to order details, exchanges or returns of products after the order has been confirmed.

□ Exceptions to returns
As a general rule, we do not accept exchanges or returns of products.
As an exception, within 3 days after receiving the product, we will accept exchanges and returns only if the product arrives different from the order or if the product is defective.
In the above cases, the shipping fee for returning the product will be borne by us.
Please contact us using the inquiry form with a description of the condition of the product and a photo of the product.
In addition, we will accept size exchanges only for unused items.
Size exchanges are accepted only in the following cases.
We do not accept exchanges before the product is shipped.
*If the product you receive falls under [Regarding returns/cancellations/Returns/exchanges]
*If you agree to pay for the round-trip shipping fee.
*If the product you wish to exchange is out of stock, we may not be able to respond.

□ If it does not correspond to the exception of returned goods
Please note that the following products cannot be returned or exchanged.

・Used products
・Products without tags, packages, etc. ・Damaged products
・If you do not have a receipt (purchase statement/credit card sales slip/return card)
・Products that have been scratched, damaged or defaced by the customer
・Products purchased for the purpose of resale (including cases where our company determines that the purpose is for resale)
・When excessive returns and exchanges are repeated
・If you want to return or exchange 5 or more items with the same product number ・If the product is different from the image before purchase
*We cannot deal with products that have been intentionally damaged or defaced.

□ Cancellation
At our company, once an order has been confirmed, it will automatically proceed to shipping work by system cooperation, so we cannot respond to cancellations or changes to order details after confirmation.
Due to the sale of new products, we would like to ask you to check once again whether the products are correct and enjoy your shopping.

□Cancellation due to flood of orders/out of stock
If there is a rush of orders, there may be cases where you can order more than the number of stock due to the convenience of the payment system.
If this happens, we may cancel the order that has been confirmed after the stock is out of stock.
In case of cancellation, we will contact you by email and refund the full amount of your payment.
Please note.

□ Cancellation due to suspicion of unauthorized use of credit card
If we confirm suspicion of fraudulent use of your credit card after confirming your order, we will cancel your order. Please note.

■ Delivery/shipping

□ About delivery and shipping
In the case of standard delivery, it will be delivered within 1 to 40 business days from the order date.
Please note that we do not take any responsibility for delays in delivery that occur for reasons not attributable to our company.
*The estimated shipping date may differ for each product. Please check each product page for details.
* Pre-order items will be produced after receiving an order, so it will take some time to deliver.

□ About exceptions
It may take more than 40 days if there is a notice of delay in shipping in advance, if there are long holidays such as national holidays, Obon holidays, New Year's holidays, etc., and if there is a concentration of orders due to sales of new products.

□Regarding overseas delivery

Uniform: 3,000 yen (deliverable only for purchases over 20,000 yen)



・Europe No. 1
(Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia , Slovenia, Spain, Sweden, Switzerland, United Kingdom, United Arab Emirates)

·North America

・South America Area ・Europe No.2
(Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Netherlands Caribbean, Brazil, Cayman Islands, Chile, Colombia, Costa Rica, Curacao, Dominica, Dominican Republic, Ecuador, El Salvador, Falklands Islands, Grenada, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique, Nicaragua, Panama, Paraguay, Peru, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Suriname, Trinidad and Tobago, Turks and Caicos Islands, Uruguay, Venezuela, Croatia, Iceland, Turkey, Russia, United States (Puerto Rico)

We are not responsible for lost or troubled items after shipment.

□ About cash on delivery
We do not currently offer cash on delivery service. Purchases can only be made from the shop.

□Regarding mistakes in your address, phone number, and email address
If the shipped product is returned due to an incorrect address, long-term absence, etc., the order will be canceled once. If you would like to purchase it, please place your order again.
*In case of cancellation, the payment amount will be refunded. (You will be responsible for the round-trip shipping fee.)
*Since it will be returned to stock when it is returned, there may be cases where the product is out of stock and cannot be prepared even if you order again. Please note.
* If it turns out that the order was canceled due to malicious acts such as intentionally writing an address that does not exist, intentionally treating the product as returned without receiving it, or intentionally treating it as absent for a long time without receiving the product without justifiable reason, we will not be able to cancel the order in the future. Please note that we may cancel the transaction or may not be able to provide a refund. Also, please note that criminal and civil legal measures may be taken if such malicious acts are found.

□ Specific examples of entry errors
In particular, the following mistakes are common. Please make sure you enter the correct address.

- post code
・ 〇〇 prefecture, 〇〇 city, 〇〇 ward, 〇〇 county. Although the contents of 〇〇 town officially exist, it is not entered
・The kanji, hiragana, and katakana are not written based on official information.
・The name of the apartment/condo is not listed (only for those who live in an apartment/condo)
・The apartment/condo number is not listed (only for those who live in an apartment/condo)
・Information up to the street address is not listed
・The address is not addressed to your home (e.g., it is addressed to the post office)
・Postal code is not entered correctly
・The number of digits in the postal code is different from the correct one
・Address information is not listed
・An address that does not exist is registered
・Only the name of the company is listed
・The address is written in a language other than Japanese

- telephone number
・ Only the area code is listed (only 080, etc.)
・The number of digits in the phone number is incorrect (one digit too many, one digit too few, etc.)
・A phone number that does not exist is registered
・Overseas phone numbers are registered (currently, only phone numbers that can be used in Japan can be used as shipping information)
・The phone number is written in non-numeric characters (use of Chinese numerals, etc.)

- mail address
・Incorrect e-mail address
・Check the email sent from our company ・You are using an email address that cannot be handled

■ Contact

□ Contact information
In order to prevent the spread of coronavirus infection, we do not have a telephone contact point.
For this reason, we limit the way in which we communicate with our customers.
We are currently working on support chat.

■ Resale

□Regarding resale
Information about the product is announced on SNS, so please take a look.

■ Receipt

□ Request for receipt
We will replace the receipt with your order confirmation email.
In principle, we do not issue individual receipts.